Action Sync for Customer Service Teams
Resolve issues faster. Deliver accurate answers instantly. Support customers like never before.
Instant Answers
No more digging through Confluence, Jira, drive folders, past conversations, call logs, or inbox threads.
Action Sync connects to all internal knowledge sources and returns the most accurate solution instantly, in the right format. Be it a summary, step-by-step tutorials, or a full answer.
Reduce ticket resolution time by up to 70%.
Agent Review
Automatically generate complete ticket or email responses based on context:
Customer history
Previous messages
SLAs
Product documentation
Internal resolutions
Agents review & send, which helps in cutting response time from minutes to seconds.
Monitoring
Action Sync continuously monitors patterns in customer tickets and flags:
Repeated complaint patterns
Product issues that need escalation
Documentation that is outdated and needs updates
SLA or support deadlines at risk
Stay ahead before problems become fires.
Confidentiality
Support data is extremely sensitive—and exposing customer data to external SaaS AI tools is risky.
Unlike other assistants, ActionSync can be deployed privately inside your cloud, ensuring:
✔ Data never leaves your environment
✔ Complete control over access permissions
✔ Support Compliance with SOC-2, GDPR, HIPAA standards
✔ Internal-only model training (zero external learning)
From operational chaos to high-performance support
Turn agents into superheroes and boost customer experience.
Straight forward answers to help you understand how we fit into your support workflow, data environment, and deployment setup.